Refund policy

At Koshberry, we want you and your little ones to love every piece you order. If something isn't right, here's how our return and refund process works.

Return Window
You may request a return or exchange within 7 days of delivery, provided the item is unused, unwashed, and in its original packaging with tags intact.

Non-Returnable Items
Items marked as final sale, and products damaged due to misuse, are not eligible for return.

How to Request a Return
No need to email us — simply use the built-in Return/Exchange option available on your order confirmation page or order status page to start your request. Our team will guide you through the next steps.

Refunds
Once we receive and inspect the returned item, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5-7 business days.

Exchanges
Exchanges are only available for a different size of the same product, subject to stock availability. We currently do not offer exchanges for a different colour or product.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product, and we'll arrange a replacement or refund at no extra cost.

Shipping Costs
Return shipping costs are borne by the customer unless the item received was damaged, defective, or incorrect.